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24 months special financing‡* SEE DETAILS>

I. Dispute Resolution Process

Thank you for being a customer at Ashley.com, the Ashley mobile app, or one of our retail stores. As used in this Dispute Resolution Process, “we,” “us,” or “our” refers to Ashley Global Retail, LLC and/or Stoneledge Furniture, LLC and the affiliates, owners, or representatives thereof. This Dispute Resolution Process governs any and all claims relating in any way to your purchase of any products or services sold or distributed by us, your interactions at our retail stores, the use of our Ashley.com website and our mobile apps, our Terms of Use, and our privacy policy and practices (each a “Claim” and collectively, the “Claims”). The terms of this Dispute Resolution Process replace any prior version of the Dispute Resolution Process in effect between you and us.

You agree to waive participation in a class action.

II. Informal Resolution

You and we agree that good faith informal efforts to resolve claims often can result in a prompt, low-cost and mutually beneficial outcome. Before filing any Claim, you must first send an individualized Notice of Dispute to Ashley Global Retail, Attn: Legal Department – Customer Dispute, 1670 E. 8th Avenue, Tampa, FL 33605. The Notice of Dispute must contain all of the information requested in the sample available here: Download Notice of Dispute Here . We will provide the same information if we have a dispute with you. This Notice of Dispute is a prerequisite to initiating any legal proceeding. A properly completed and served individualized Notice of Dispute shall toll the Limitations Period for sixty (60) days, during which the parties shall make a good faith effort to try to resolve the dispute, including conducting a telephonic or video conference to discuss the matter if either party so requests.

III. Waiver of Jury Trial

You and we both agree under this provision to waive our right to trial by jury of any Claim.

IV. Waiver of Class or Consolidated Actions

You and we each agree that any dispute resolution proceedings will be conducted only on an individual basis, and not on a class, collective, consolidated, or representative basis. You and we each agree to waive any right to assert any Claim as a representative of or member in a class or any other representative proceeding or action.

V. Severability

If any provision of this Dispute Resolution Process is found unenforceable, the unenforceable provision will be severed and the remaining terms will be enforced.

YOU AND WE UNDERSTAND AND AGREE THAT, BECAUSE OF THIS AGREEMENT TO THIS DISPUTE RESOLUTION PROCESS, NEITHER YOU NOR US WILL HAVE THE RIGHT TO HAVE A JURY TRIAL OR TO PARTICIPATE AS A REPRESENTATIVE OR MEMBER IN A CLASS OF CLAIMANTS OR OTHER REPRESENTATIVE PROCEEDING OR ACTION PERTAINING TO ANY CLAIM.

VI. Governing Law

All matters relating to your purchase of any products or services sold or distributed by us, your interactions at our retail stores, the use of our Ashley.com website and our mobile apps, our Terms of Use, and our privacy policy and practices, and any dispute or Claim arising therefrom or related thereto, shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any conflict of laws principles.

VII. Waivers and Limitations

Regardless of any statute or law to the contrary, all Claims must commence within one (1) year after such Claim arose or be forever barred.

For additional details on the offers on this page,  click here to learn more.  

In-store Only: No interest for 60 months ^°
⁠On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases.

^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No interest will be charged on amount financed and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/31/2025 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. Discounts on Regular Price items may be available depending on the payment method or promotional financing offer you select. For more information on our Regular Price discounts or for additional promotional financing options, see a sales associate for details. 

24 Months Special Financing‡* - Online Only 
⁠ On qualifying purchases made with your Ashley Advantage® Synchrony credit card. Minimum purchase of $999 required online.

‡*Subject to credit approval. Minimum monthly payments required. See www.ashleyfurniture.com for details.  

$1 to Start‡^
⁠ ‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.

Email & SMS Welcome Offer: $50 off your next purchase^† — Email Featured
^†Use the promo code provided for $50 off your purchase of $999.99 or more at participating Ashley-branded stores or at checkout on www.ashleyfurniture.com . Previous purchases excluded. Minimum purchase amount must be met in a single transaction before taxes and delivery fees. Cannot be combined with any other offer or discount. Offer excludes clearance/closeouts, floor models, furniture protection plans, warranty, service charges, or Purple, Beautyrest Black®, Sealy Conform™, Tempur-Pedic®, Nectar, Stearns & Foster®, Serta® iComfort®, Sealy® Hybrid™, Serta® Motion Essentials® and Serta® Motion Perfect® product purchases. Offer is nontransferable and does not apply to sales tax, shipping, In-Home Delivery, or handling charges. Prices or offers may vary in Hawaii and Alaska. Ashley-branded stores may be owned and operated by Ashley Global Retail, LLC (or subsidiaries), or independent licensees. See store associate for more details. Offer expires 30 days after coupon issued online at 11:59pm EST.